Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIRXOSM002 Mapping and Delivery Guide
Maintain ethical and professional standards when using social media and online platforms

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.This key skill underpins effective performance when utilising social media and online platforms for diverse purposes. It applies to individuals working at all levels from operational personnel through to managers.This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Online and Social Media
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source information on the general impacts of social media.
  • Access and interpret information about the positive and negative impacts of social media.
  • Identify and evaluate the terms of service associated with social media platforms to identify requirements.
  • Determine how online harassment can occur via organisational sites and who may be targeted.
  • Determine how social media platforms share user information and identify impacts on users.
  • Evaluate ways to avoid negative impacts on users of organisational social media sites.
       
Element: Comply with industry and organisational ethical and professional codes of conduct for online activities.
  • Identify industry codes of conduct, objectives and scope, and seek advice from relevant personnel on applicability to organisation.
  • Identify organisational online code of conduct, objectives and scope, and determine applicability to own job role.
  • Evaluate contents of codes of conduct and significance to own personal and work based online behaviours and communications.
  • Clarify content and compliance requirements of codes with relevant personnel.
  • Act according to professional values and principles outlined in codes, seeking advice when difficulties arise.
       
Element: Maintain personal online presence consistent with organisational standards.
  • Determine differences between organisational and personal online presence.
  • Clearly differentiate between representing self and organisation during online activities.
  • Review and ensure personal online posts and activities do not damage reputation of organisation and those associated with it.
       
Element: Protect customer privacy and maintain confidentiality of organisational information.
  • Access and interpret information on privacy regulations and scope of requirements.
  • Identify and interpret organisational privacy policies and procedures and determine applicability to own job role.
  • Collect, use, maintain and protect information provided by customers and others, according to privacy regulations and organisational policies and procedures.
  • Obtain and comply with permissions to publish images and text representing others.
  • Maintain confidentiality of sensitive organisational information and confirm information that can be released before publishing.
       
Element: Source information on copyright.
  • Access and interpret information on copyright to determine what is and what is not protected by copyright.
  • Identify copyright owner’s exclusive rights to materials.
  • Determine permissions required to use copyright materials and how to obtain these.
       
Element: Engage professionally with customers online.
  • Communicate with customers in a timely, professional and positive manner to enhance organisational reputation.
  • Respond to negative and potentially defamatory comments, complaints and conflicts sensitively, courteously and respectfully.
  • Minimise risk to self and organisational reputation by escalating conflict to relevant personnel.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access and interpret information about the positive and negative impacts of social media. 
Identify and evaluate the terms of service associated with social media platforms to identify requirements. 
Determine how online harassment can occur via organisational sites and who may be targeted. 
Determine how social media platforms share user information and identify impacts on users. 
Evaluate ways to avoid negative impacts on users of organisational social media sites. 
Identify industry codes of conduct, objectives and scope, and seek advice from relevant personnel on applicability to organisation. 
Identify organisational online code of conduct, objectives and scope, and determine applicability to own job role. 
Evaluate contents of codes of conduct and significance to own personal and work based online behaviours and communications. 
Clarify content and compliance requirements of codes with relevant personnel. 
Act according to professional values and principles outlined in codes, seeking advice when difficulties arise. 
Determine differences between organisational and personal online presence. 
Clearly differentiate between representing self and organisation during online activities. 
Review and ensure personal online posts and activities do not damage reputation of organisation and those associated with it. 
Access and interpret information on privacy regulations and scope of requirements. 
Identify and interpret organisational privacy policies and procedures and determine applicability to own job role. 
Collect, use, maintain and protect information provided by customers and others, according to privacy regulations and organisational policies and procedures. 
Obtain and comply with permissions to publish images and text representing others. 
Maintain confidentiality of sensitive organisational information and confirm information that can be released before publishing. 
Access and interpret information on copyright to determine what is and what is not protected by copyright. 
Identify copyright owner’s exclusive rights to materials. 
Determine permissions required to use copyright materials and how to obtain these. 
Communicate with customers in a timely, professional and positive manner to enhance organisational reputation. 
Respond to negative and potentially defamatory comments, complaints and conflicts sensitively, courteously and respectfully. 
Minimise risk to self and organisational reputation by escalating conflict to relevant personnel. 

Forms

Assessment Cover Sheet

SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXOSM002 - Maintain ethical and professional standards when using social media and online platforms

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: